Care Manager

Care Manager

Schedule: Full-Time, On-Site

Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Be the Connection That Makes Care Exceptional

At Total Care Connections, we believe care management is more than paperwork and scheduling. It is about people. As a Care Manager, you will be a vital link between clients, families, caregivers, and our internal team, ensuring care is delivered with excellence, compassion, and compliance.

This role is ideal for someone who is organized, relational, detail-oriented, and motivated by meaningful work that truly impacts lives. Excellent opportunities for growth and career development.

Job Summary

The Care Manager plays a vital role in supporting Total Care Connections by promoting growth in billable hours, ensuring regulatory compliance, delivering high-quality client care, and fostering a positive and supportive work environment for caregivers. This position serves as a key liaison between clients, families, caregivers, and internal teams to ensure continuity, quality, and compliance of care services.

The Care Manager also provides oversight, direction, and support to the Scheduling Team and Home Visit Coordinators to ensure schedules, supervisory visits, and service delivery are completed accurately and timely.

This role requires the employee to be a Notary Public or to obtain Notary certification, as applicable by branch location.

Essential Duties and Responsibilities

Client Assessments and Reassessments

·        Conduct initial assessments and ongoing reassessments with clients and their families in the client’s care setting.

·        Collect, verify, and document assessment information using approved tools, procedures, and forms.

·        Gather relevant information from external sources, including insurance providers, financial planners, and attorneys.

·        Ensure assessments are accurate, comprehensive, and clearly documented.

·        Identify barriers to care and communicate findings to the care team.

·        Perform supervisory visits as required by regulation or management discretion.

·        Ensure all care plans are created or updated within 24 hours of assessment or reassessment.

Client Care Planning

·        Develop individualized, comprehensive care plans based on assessment findings.

·        Integrate private and community-based resources to support client needs.

·        Coordinate client care with external providers and resources, including scheduling and attending appointments when required.

Follow-Up and Evaluation

·        Participate in quality assurance and performance improvement (QAPI) initiatives.

·        Ensure care plans are updated promptly to reflect changes in client condition or needs.

·        Communicate care plan updates and changes to caregivers and the operations team in a timely manner.

Caregiver Management and Training

·        Conduct new caregiver orientations and provide ongoing training as needed.

·        Perform caregiver supervisory visits and competency evaluations.

·        Address and resolve caregiver-related concerns or conflicts in collaboration with management.

·        Support caregivers by identifying training needs and facilitating appropriate resources.

Scheduling Team & Home Visit Coordinator Supervision

·        Supervise the Scheduling Team and Home Visit Coordinators, ensuring daily scheduling operations support client care plans, service hours, and staffing coverage.

·        Provide direction, coaching, and accountability to ensure schedules are accurate, complete, and compliant with company and payer requirements.

·        Monitor schedule execution and staffing gaps, and support timely resolution of call-outs, coverage needs, and urgent client requests.

·        Oversee the coordination and completion of supervisory home visits, including tracking due dates, assigning visits, and ensuring documentation is completed and submitted timely.

·        Ensure Home Visit Coordinators follow required processes for visit scheduling, client/caregiver communication, and compliance documentation.

·        Collaborate with Operations/Leadership to support caregiver staffing strategy, including prioritizing high-need clients and supporting growth in billable hours.

·        Participate in performance management activities including training support, corrective action documentation support, and recommending workflow improvements as needed.

Compliance and Regulatory Adherence

·        Ensure branch operations comply with local licensure requirements, Medicaid regulations, and company policies.

·        Maintain accurate documentation to support audits and regulatory reviews.

·        Participate in quarterly QAPI meetings and other compliance-related activities.

Communication and Collaboration

·        Assist with answering company phone calls as needed.

·        Help prepare meeting agendas and actively participate in team meetings.

·        Serve as a professional and positive representative of the company when interacting with clients, families, caregivers, coworkers, and community partners.

Administrative Support

·        Monitor and support supervisory compliance requirements.

·        Provide oversight and support to scheduling functions, including monitoring schedule accuracy, ensuring adequate coverage, and coordinating communication between clients, caregivers, and internal teams.

·        Assist with recruiting support as needed.

·        Maintain accurate client status updates and records.

·        Support eligibility verification and authorization management processes.

·        Perform other duties as assigned.

Required Skills and Abilities

·        Excellent customer service and interpersonal communication skills.

·        Strong computer proficiency and ability to learn new technology systems.

·        Exceptional organizational skills and attention to detail.

·        Ability to work collaboratively as part of a team with flexibility in a dynamic environment.

·        Strong analytical, problem-solving, and decision-making skills.

·        Ability to manage multiple priorities in a fast-paced setting.

·        Reliable transportation and a clean driving record.

Education and Experience

·        Minimum of one (1) year of experience in care supervision, care coordination, or care management.

·        Must be a Notary Public or obtain Notary certification if required for the branch location (Arizona branch offices).

Physical Requirements

·        Ability to sit for prolonged periods while working at a computer.

·        Ability to travel to client homes, community locations, and branch offices as required.

Why Work at Total Care Connections

We take care of our people so they can take great care of others.

Our Comprehensive Benefits Package Includes

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan with company match

Financial and Income Protection

• Short-term disability insurance
• Long-term disability insurance
• Company-paid life insurance
• Voluntary life insurance options
• Accident insurance
• Critical illness insurance

Family and Life Support

• Paid pregnancy disability leave up to six weeks
• Up to two weeks of paid parental leave
• Supportive return-to-work culture for growing families

Unique Total Care Connections Benefits

• Total Care Relief Fund to support team members during times of unexpected hardship
• Leadership that genuinely cares about your success and well-being
• Opportunities for professional growth and advancement

At Total Care Connections, you are not just taking a job. You are joining a mission, a team, and a company committed to serving others extraordinarily.

Ready to Join a Team That Truly Cares?

If you are passionate about quality care, compliance, and supporting both clients and caregivers, we would love to meet you.

Apply today and help us continue delivering extraordinary care.