Home Visit Coordinator (Spanish & English - Bilingual)

Home Visit Coordinator (Spanish & English – Bilingual)

Make a Difference Where Care Matters Most

At Total Care Connections (TCC), we believe exceptional care starts with exceptional people. Our mission is to enrich lives through compassionate, person-centered care that empowers individuals to remain safe, independent, and connected in the comfort of their own homes.

We’re looking for a compassionate, relationship-driven Home Visit Coordinator who wants to make a meaningful difference for clients and their families. If you’re a people person who enjoys building trust, providing guidance, and making sure every client feels supported from the very beginning, we’d love to meet you!

About the Role

This is a hands-on, client-facing role that combines relationship building, in-home visits, assessments, care coordination, and administrative follow-through. You’ll work closely with our Scheduling, Recruiting, and Operations teams to help ensure each client receives the right support and a smooth transition into care.

What You’ll Do

Connect & Build Relationships

• Serve as a warm, knowledgeable point of contact for new clients and families.
• Build trusting relationships with clients, family members, caregivers, and referral partners.
• Guide families through the admission and service-start process with empathy and professionalism.
• Communicate with Spanish- and English-speaking clients and families to ensure they feel heard, understood, and supported.

Visit & Assess

• Conduct SUP visits, client assessments, and in-home evaluations.
• Evaluate the home environment and identify client needs, safety considerations, and readiness for care.
• Develop an understanding of each client's preferences, routines, and individual needs.

Coordinate & Collaborate

• Partner with Scheduling and Care teams to support seamless onboarding and care transitions.
• Communicate client needs and updates to the appropriate internal teams.
• Help ensure care plans and service information are accurately communicated and documented.
• Follow up with clients, families, and team members to address questions or concerns.

Document & Follow Through

• Maintain accurate and thorough documentation of assessments, client needs, visits, and care plans.
• Handle sensitive client information with professionalism, discretion, and care.
• Participate in weekend on-call or scheduled weekend responsibilities as needed.

What We’re Looking For

• Fluent in Spanish and English - required
• Experience in home care, healthcare, caregiving, senior care, or another client-facing service environment preferred.
• Compassionate, personable, and comfortable building relationships with clients and families.
• Confident conducting in-home visits, SUP checks, and assessments.
• Strong communication skills, both verbal and written.
• Organized and detail-oriented with the ability to manage multiple priorities.
• Comfortable handling sensitive and confidential information.
• Collaborative and willing to jump in wherever needed to support the team.
• Positive, professional, and solutions-oriented.
• Comfortable working independently in the field while staying connected with the broader team.
• Willingness to participate in weekend responsibilities as part of the role.

Why Join Total Care Connections?

At TCC, how we care for people matters just as much as what we do. We believe in creating an environment where our clients, families, caregivers, and employees feel valued, supported, and empowered.

When you join TCC, you’re joining a team that believes care is personal. Every visit, conversation, assessment, and follow-up is an opportunity to make someone's day a little better and help a family feel confident in the care their loved one receives.

Ready to Make a Difference?

Come be part of a growing organization where servant leadership, radical generosity, extraordinary care, and a can-do spirit are more than values—they’re how we show up every day.