Intake Coordinator (WFH)
Make Every First Conversation Count.
Now Hiring: Intake Coordinator
Support Arizona & Colorado | Full-Time | Join Total Care Connections
Are you passionate about helping people, delivering exceptional customer service, and making a difference from the very first interaction?
At Total Care Connections, we know that every family's journey begins with a conversation. That's why we're looking for a compassionate, detail-oriented Intake Coordinator who thrives on building relationships, communicating with empathy, and creating an outstanding experience for every client and family we serve.
As one of the fastest-growing home care organizations in Arizona and Colorado, we're proud to provide compassionate in-home care that helps individuals live safely, comfortably, and independently. Our team is driven by a shared commitment to excellence—and we'd love for you to be part of it.
Why You'll Love This Role
As our Intake Coordinator, you'll be the welcoming voice that guides families through the first steps of their care journey. Your ability to listen, communicate clearly, and provide outstanding customer service will make a lasting impact on clients during some of their most important moments.
If you enjoy connecting with people, solving problems, and working with a supportive team in a fast-paced environment, this is the opportunity for you.
What You'll Be Doing
You'll play a key role in ensuring every client receives a seamless and compassionate onboarding experience by:
- Being the first point of contact for new client referrals and inquiries
- Speaking with clients and families to understand their care needs and expectations
- Following up promptly with new referrals to ensure a smooth intake experience
- Building individualized client profiles with accuracy and attention to detail
- Tracking inbound referrals and maintaining accurate documentation
- Providing exceptional customer service with empathy, professionalism, and urgency
- Partnering closely with Scheduling, Recruiting, Care Coordination, and Leadership teams
- Communicating confidently with referral partners, clients, caregivers, and internal teams
- Contributing ideas that improve processes and support our continued growth
What Makes You Successful
We're looking for someone who genuinely enjoys helping others and knows how to make people feel heard, supported, and cared for.
You'll thrive in this role if you have:
- Outstanding verbal and written communication skills
- A warm, professional, and confident phone presence
- A passion for delivering exceptional customer service
- Strong organizational skills and exceptional attention to detail
- The ability to juggle multiple priorities while staying calm under pressure
- Excellent problem-solving skills and a proactive attitude
- Confidence using Microsoft Office, CRM systems, and other technology
- A team-first mindset with a willingness to support others
Qualifications
- At least one year of experience in healthcare, home care, customer service, intake coordination, scheduling, or a related field preferred
- Experience working with and knowledge of skilled nursing.
- Experience providing exceptional customer service in a fast-paced environment
- Reliable high-speed internet and a dedicated home workspace
Why Join Total Care Connections?
When you join our team, you're joining an organization that values your contributions and invests in your success. You'll work alongside passionate professionals who are committed to delivering exceptional care while supporting one another every step of the way.
If you're an excellent communicator with a heart for customer service and a desire to make a meaningful impact every day, we'd love to hear from you.