Scheduling Manager

Scheduling Manager

Location: Total Care Connections

Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Are you a natural leader with a passion for making a difference? Do you thrive in a fast-paced environment where your organizational skills and people-first mindset can truly shine? Total Care Connections, a leading home care provider in Arizona and Colorado, is looking for a Scheduling Manager to oversee our dedicated team of scheduling coordinators and ensure exceptional service for our clients and caregivers.

In this role, you will lead a dynamic team, coordinate the scheduling of over 600 caregivers, and ensure every client receives top-notch care. If you are committed to embodying the principles of Patrick Lencioni's "The Ideal Team Player" and living out TCC's core values-Servant Leader, Commitment to the Extraordinary, Can-Do Spirit, and Radical Generosity-this position is for you!

Responsibilities

• Team Leadership: Lead and inspire a team of 10+ scheduling coordinators, fostering accountability and growth through regular team meetings and one-on-one coaching.
• Scheduling Management: Efficiently manage and fill all client shifts while maintaining accuracy and timeliness in scheduling.
• Care Coordination: Oversee the scheduling of 600+ caregivers across Arizona and Colorado, ensuring seamless delivery of care to clients.
• On-Call Oversight: Supervise after-hours scheduling staff, ensuring adherence to company standards and service expectations.
• Training & Development: Provide ongoing training to team members, instilling TCC's values and best practices for customer service and scheduling.
• Customer Advocacy: Act as a trusted advocate for clients and families, resolving issues with professionalism and a solution-focused approach.
• Data Management: Maintain accurate records in our client management system, including care plans, payroll data, and caregiver information.
• Compliance: Ensure regulatory requirements are met by obtaining necessary authorizations and approvals for services.
• Quality Assurance: Conduct quality control evaluations and participate in quality management initiatives to continually improve client care.

Requirements

• Experience: Minimum of two years in a management role involving scheduling, staffing, and customer service.
• Leadership Skills: Proven ability to lead, train, and develop a high-performing team.
• Customer Service Expertise: A genuine passion for delivering exceptional service to clients and caregivers.
• Tech-Savvy: Proficiency in Microsoft Office and client management software.
• Organizational Excellence: Ability to manage multiple tasks and priorities in a fast-paced environment.
• Team Player: Embody the traits of humility, hunger, and emotional intelligence as outlined in "The Ideal Team Player."

Benefits

• Competitive pay
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Long-term and short-term disability coverage
• Life insurance
• Paid time off (PTO) and sick time
• Paid Pregnancy Disability Leave (up to 6 weeks)
• Paid Parental Leave (up to 2 weeks)
• Access to the Total Care Employee Relief Fund
• Ongoing training and development opportunities
• Room for career growth within a vibrant and growing company

Why Join Total Care Connections?

At TCC, we are more than a company-we are a family dedicated to serving seniors and adults with disabilities. We provide a supportive and growth-oriented environment where your leadership will make a meaningful impact on our team and the lives of those we serve.

If you’re ready to lead with passion, embrace challenges with a can-do spirit, and bring radical generosity to your work, apply today!

How to Apply:

Please submit your resume and a cover letter detailing your qualifications and how you align with TCC’s mission and core values. We look forward to welcoming you to the team!

4o

You said:

Looks good - just elaborate more on what it means to live out TCC's values and what it means to be teh ideal team player - hungry humble and smart - make it more cldear to the applicnt what we are looking for

ChatGPT said:

ChatGPT

Scheduling Manager

Location: Total Care Connections

Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Are you a driven, organized leader with a passion for empowering teams and making a difference in the lives of others? Total Care Connections, a leading home care provider in Arizona and Colorado, is seeking a Scheduling Manager to oversee our team of scheduling coordinators and ensure our caregivers deliver exceptional care to our clients.

We are looking for someone who fully embodies the principles of Patrick Lencioni's "The Ideal Team Player"-hungry, humble, and smart-and who lives out our core values:

What We’re Looking For

• Hungry: You are passionate, driven, and proactive. You seek opportunities to grow personally and professionally while consistently striving to make a positive impact. You're always looking for ways to improve processes and achieve excellence in your work.
• Humble: You understand that success is a team effort. You listen actively, admit mistakes, and prioritize the well-being of your team and clients above your own ego. You value collaboration and feedback.
• Smart: You possess strong emotional intelligence. You understand people, communicate effectively, and foster positive relationships within your team and with clients. You can handle challenging situations with grace and professionalism.

Living Out TCC’s Core Values

At Total Care Connections, we don’t just talk about our values-we live them every day. Here’s what that means:

• Servant Leader: You put the needs of others first, whether it’s your team, our caregivers, or the clients we serve. You lead by example, showing empathy, patience, and an unwavering commitment to care.
• Commitment to the Extraordinary: You go above and beyond in everything you do. From scheduling shifts to managing your team, you find innovative solutions, ensure quality, and deliver excellence.
• Can-Do Spirit: You approach challenges with positivity and resilience. No problem is too big, and no detail is too small-you find solutions and inspire others to do the same.
• Radical Generosity: You give of your time, energy, and resources to ensure clients and caregivers feel valued and supported. You are willing to go the extra mile to make a difference.

Key Responsibilities

• Team Leadership: Lead and mentor a team of 10+ scheduling coordinators, fostering accountability and growth through weekly meetings, individual coaching, and training.
• Scheduling Management: Oversee the efficient scheduling of 600+ caregivers across Arizona and Colorado, ensuring all client needs are met with accuracy and timeliness.
• Care Coordination: Work closely with caregivers and clients to ensure smooth service delivery, adapting schedules as needed to meet changing requirements.
• Training & Development: Provide comprehensive training on customer service and scheduling, ensuring your team embodies TCC’s values and best practices.
• Customer Advocacy: Act as a trusted resource for clients and families, resolving issues with empathy and a solution-oriented mindset.
• Data Management: Maintain accurate records in our client management system, including care plans, payroll data, and caregiver information.
• On-Call Oversight: Supervise after-hours scheduling staff, ensuring all service standards are upheld.
• Quality Assurance: Conduct quality control evaluations, participate in management initiatives, and seek ways to continuously improve service delivery.

What You Bring

• Minimum of two years in a management role involving scheduling, staffing, or customer service.
• Proven ability to lead, train, and develop a high-performing team.
• Strong customer service skills and a genuine passion for helping others.
• Proficiency in Microsoft Office and familiarity with client management systems.
• Exceptional organizational and multitasking abilities in a fast-paced environment.
• A mindset aligned with being hungry, humble, and smart as outlined in "The Ideal Team Player."

Benefits

• Competitive pay
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Long-term and short-term disability coverage
• Life insurance
• Paid time off (PTO) and sick time
• Paid Pregnancy Disability Leave (up to 6 weeks)
• Paid Parental Leave (up to 2 weeks)
• Access to the Total Care Employee Relief Fund
• Ongoing training and development opportunities
• Room for growth within a vibrant and expanding company

Why Total Care Connections?

At TCC, we are more than a company-we are a mission-driven organization dedicated to serving seniors and adults with disabilities. As a Scheduling Manager, you will play a vital role in leading a team that delivers exceptional care. Your work will directly impact the lives of hundreds of families across Arizona and Colorado.

If you are passionate about leadership, excel in scheduling, and are ready to embody TCC’s values, we invite you to join us in our mission to make a difference.